Privacy and personal information protection policy
September 1, 2023 – Version 1.0
The purpose of this policy is to ensure the protection of personal information and to govern how we collect, use, disclose, retain, destroy, or otherwise manage it. It also informs individuals about how we process personal information. This policy includes our cookie policy and cookie consent settings.
1. Collection of Personal Information
When visiting our website, personal information such as your name, address, email address, telephone number, etc., may be collected. This information is collected only when voluntarily provided, for example through a contact form, quote request, callback request, or similar form. We are committed to collecting only the information that is necessary and relevant to respond to your service request.
2. Protection of Personal Information
We implement appropriate security measures to prevent unauthorized access, use, or disclosure of your personal information. Access to your information is limited to employees or service providers who require it in order to provide services to you.
3. Sharing of Personal Information
We do not trade, sell, rent, or transfer your personal information to third parties for marketing purposes unless you expressly consent. However, we may share information with external service providers who assist us in operating our business. We take steps to ensure that such third parties comply with strict privacy and security standards.
4. Retention and Destruction of Personal Information
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, unless otherwise required by law. Appropriate measures are taken to ensure secure handling of information. When personal information is no longer required, it is securely destroyed or anonymized.
5. Use of Cookies
To enhance your browsing experience, our website uses cookies. Cookies are small text files stored on your device when you visit our website. They allow us to collect information such as pages visited, visit duration, and language preferences. This information helps us analyze trends, improve our website, and provide personalized content.
You may accept or refuse cookies through our consent banner. You can also enable or disable cookies through your browser settings. Please note that disabling cookies may limit certain website functionalities.
5.1 Types of Cookies Used
5.1.1 Functional Cookies
These cookies are necessary for the proper operation of the website. They are generally set in response to actions taken by you, such as saving privacy preferences or completing forms. These cookies do not store personally identifiable information.
5.1.2 Analytics Cookies
These cookies collect information about how you use the website, which pages you visit, and which links you click. This information helps us measure and improve website performance. The data is anonymized and cannot be used to identify you.
5.1.3 Marketing Cookies
These cookies may be set by advertising partners or through social media sharing features integrated into the website. They may be used to build a profile of your interests and display personalized advertisements on other websites.
We encourage you to regularly review the privacy policies of these social media platforms, as they may change over time. Most of these platforms are located outside Canada.
5.1.4 Security Cookies
To prevent fraud and protect our systems, website forms may be secured using Google reCAPTCHA technology. This tool uses cookies and collects information about how users interact with the website. Examples include mouse movements, clicks, time taken to perform tasks, and the device used. This information helps determine whether a user is a human or a bot and may be shared with other Google products and services.
5.2 Enabling, Disabling, and Deleting Cookies
You may manage cookies through your browser settings on your various devices. Most browsers automatically accept cookies, but you may configure them to reject all cookies or specify which cookies to accept. You may also configure your browser to delete cookies automatically when closed or remove them manually on a regular basis.
5.3 Cookie Consent
When you first visit this website, a consent banner will explain how cookies are used. By clicking “Accept,” you consent to the use of all cookies and to this cookie policy. You may also click “Reject” to refuse non-essential cookies or “Manage Preferences” to select specific categories. Consent may be modified at any time.
5.4 Third Parties
We have entered into agreements regarding the use of cookies with other companies that place cookies on our website. However, we cannot guarantee that such third parties handle your personal information in a reliable or secure manner. Some parties, such as Google and social media platforms, act as independent data controllers. We strongly recommend reviewing their privacy policies.
6. Responsibility
We are responsible for the protection of the personal information under our control. Employees who have access to personal information or who are involved in its management are required to take all necessary measures to protect it and comply with this policy.
7. Rights of Access, Correction, and Withdrawal of Consent
You have the right to request access to the personal information we process about you. You may object to the processing of your information and request a copy of your information in a commonly used format. You may also request corrections or deletion of inaccurate or outdated information. Updated information will be communicated to relevant third parties when applicable.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. You also have the right to file a complaint regarding non-compliance with PIPEDA (Personal Information Protection and Electronic Documents Act). Requests must be submitted in writing to the Privacy Officer identified below.
8. Complaint Handling Process
Anyone wishing to file a complaint regarding this policy or the protection of personal information must submit a written request to the Privacy Officer. Complaints will be handled within a reasonable timeframe. A separate file will be maintained for each complaint and will include the complaint, supporting analysis, relevant documentation, and the response provided. All complaints are handled confidentially.
9. Privacy Officer
For any questions, concerns, or requests regarding this policy, please contact the Privacy Officer.
- Reine Pauline Samba Mfoutou, Privacy Officer
- 581 398-7668
10. Approval
This policy has been approved by the Privacy Officer whose professional contact information appears above.
11. Publication and Amendments
We reserve the right to revise this Privacy and Personal Information Protection Policy at any time. Changes will be posted on our website and will take effect immediately upon publication. We encourage you to review this policy regularly to stay informed of any updates.